Electrical/ EV Installation Supervisor / Manager

Job description

High basic, OTE: £45k plus benefits

South West (3-6 Month FTC – leading to permanent)

Are you looking for your next challenge? Do you have proven experience with team supervision on electrical home installation and EV charging? If so, we would love to hear from you.

At Roamler you'll be working in an environment that’s transforming the way that people work, in this role the way that general electric & electric vehicle charging in the South West, Reading area. Ultimately supporting nationwide contracts for a variety of installation suppliers; harnessing and enhancing the skills of our independent crowd to deliver high-quality cost-effective services.

You'll receive formal training on all Roamler Tech processes & systems, spending time at both UK & Amsterdam offices during your induction period. Our clients will provide training, when appropriate, on their technology & installation requirements in order that you can ensure our teams are trained effectively and have your ongoing support. E-learning will also be made available to yourself and team.

You'll be treated as an individual. We're not a vast corporation, which means every individual is important. With us, you'll be valued and supported, involved and empowered from day one, and in return we’ll expect a ‘can do’, self-learning and self-motivated positive attitude.

You'll have opportunities to transfer into other sectors, and even different technology areas, as we grow.

Role Profile:

Reporting to the Customer Success Manager, success in this role is to ensure that work carried out in consumer’s homes is completed to the required specification of the client and in a customer friendly manner; which will include training & assessment at recruitment stage, in-field coaching & support, online / phone technical support, quality checks and unannounced visits. This is also a client facing role and you will be expected to spend time liaising with them on areas such as: scoping tasks (timing, equipment, tool requirements etc.) and relevant training materials and requirements for the team.

As a key player in the success of projects, you may from time to time be asked to step in and carry out an installation, travel to a UK location to evaluate a new task / project (all relevant costs would be covered), or attend occasional job training in a European location.

Responsibilities:

  • Assist with the assessment & training of installers (professional & non-professional)
  • Deliver on-the-job and remote training & coaching
  • Ensure that relevant & adequate training materials are made available and are delivered in appropriate format (classroom, e-learning, video conf’ etc.)
  • Scope each task to ensure that the correct resources (time, equipment, number of people) are allocated
  • Ensure clients quality standards and targets are met through visits (planned and un-announced) with installers as well as post installation checks at consumers’ homes.
  • Daily liaison with part-time supervisor to ensure that all tasks, processes, measures etc. are managed seamlessly (we offer 12-hour support)
  • Ensure that CSM is continually appraised of project’s status (as required)
  • Input into operational development meetings (occasionally required to be in Birmingham / Other UK locations)
  • Input into wider European operational development via liaison with counterparts in Netherlands, France & Germany (via phone, videolink etc.)

Skills:

  • Compliant to BS7671 amended to date. (currently 18th edition)
  • Carry out Qualifying Supervisor duties as required under NICEIC/ ECA/ ELECSA.
  • Level 3 NVQ Diploma in installing Electrotechnical Systems and Equipment (Installation, Buildings and Structures) or equivalent
  • City & Guilds Electrical Periodic Inspection, Testing and Certification (2391-52)
  • City & Guilds PAT Tester (2377-22)
  • Experience of renewable energy electrical surveying, design and installations and EV charging points.
  • Experience of domestic and commercial grant funding application processes. e.g OLEV
  • Good verbal & written English is essential
  • Good communication, people management and leadership skills
  • Ability to operate within a client facing environment
  • Highly organised and ability to manage multiple tasks / requests
  • Competent in using Microsoft Office products (Word, Excel & Powerpoint)
  • Ability to produce reports
  • Presentation of results to internal and client teams
  • Ability to drive (will full, clean driving licence)
  • · High basic salary in line with relevant industry skills & experience
  • · Achievable bonus (to 15% of salary)
  • · 33 days holiday, including public holidays
  • · Company pension scheme (for full-time roles)
  • Vehicle allowance

Excellent employee benefits:

Roamler is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

About Roamler

A young, dynamic, fast-growing company which, since its launch in 2011, has grown rapidly, delivering consumer insights and executing retail audits to some of the biggest consumer brands worldwide; through our independent workforce (our Crowd). What began as a start-up in Amsterdam is now a fully-fledged market leader in crowdsourced market research, active in 14 countries (through our own offices, joint-ventures and licensing partners) and now expanding this model into other sectors, namely Installation and Health Care.

At Roamler ‘we make things happen’, for our clients and within our organisation. We put employees’ wellbeing and development first, empowering everyone to make the difference with his unique skillset and expertise.

We Believe in:

  • freedom and responsibility
  • team growth
  • high-performance culture
  • diversity
  • quality and efficiency
  • striving for a sustainable profitability, as it is the way to be and remain free to invest in our future

The Roamler story is far from finished. Our horizons keep broadening and we are focused on delivering more crowdsourced, mobile ‘revolutions’. As a company we are looking to grow, both in terms of activity and geography, and in the UK we are looking to grow our retail activity as well as developing new service offerings, and for this we are looking to grow our UK operational team and recruit an Electrical/ EV Installation Supervisor to be a key member of our new Tech team.

Requirements

  • Compliant to BS7671 amended to date. (currently 18th edition)
  • Carry out Qualifying Supervisor duties as required under NICEIC/ ECA/ ELECSA.
  • Level 3 NVQ Diploma in installing Electrotechnical Systems and Equipment (Installation, Buildings and Structures) or equivalent
  • City & Guilds Electrical Periodic Inspection, Testing and Certification (2391-52)
  • City & Guilds PAT Tester (2377-22)
  • Experience of renewable energy electrical surveying, design and installations and EV charging points.
  • Experience of domestic and commercial grant funding application processes. e.g OLEV
  • Good verbal & written English is essential
  • Good communication, people management and leadership skills
  • Ability to operate within a client facing environment
  • Highly organised and ability to manage multiple tasks / requests
  • Competent in using Microsoft Office products (Word, Excel & Powerpoint)
  • Ability to produce reports
  • Presentation of results to internal and client teams
  • Ability to drive (will full, clean driving licence)